Refund and Returns Policy
Effective Date: March 1, 2023
Thank you for choosing Herbal Aspect as your trusted cannabis provider. We strive to ensure your complete satisfaction with your purchase. However, we understand that there may be instances where you may need to return a product. This Return Policy outlines the guidelines and procedures for returning cannabis products at our dispensary.
Eligibility for Returns:
1.1 Non-Consumable Products:
We accept returns for non-consumable products, including accessories, vaporizers, glassware, and merchandise, subject to the conditions specified below.
1.2 Consumable Products:
Due to the nature of cannabis products and health regulations, we cannot accept returns or exchanges for consumable products such as cannabis flowers, pre-rolls, concentrates, edibles, tinctures, topicals, or any other products intended for ingestion or inhalation.
2.1 Non-Consumable Products:
To be eligible for a return, non-consumable products must meet the following conditions:
a. The product must be unused, undamaged, and in its original packaging.
b. All included accessories, manuals, and promotional items must be returned.
c. Proof of purchase, such as a receipt or order confirmation, must be provided.
2.2 Damaged or Defective Products:
If you receive a damaged or defective non-consumable product, please contact our customer service within 14 days of receiving the item for assistance. We may require photographic evidence or other supporting documentation to assess the condition.
To initiate a return for eligible non-consumable products, please follow these steps:
a. Contact our customer service team at herbalaspect.com/contact-us or visit our store in person.
b. Provide your order details, including the product(s) you wish to return and the reason for the return.
c. If approved, you will be provided with further instructions on how to proceed with the return.
3.2 Shipping and Packaging:
a. For online purchases, you are responsible for shipping the product back to us using a trackable shipping method.
b. Please ensure that the product is securely packaged to prevent damage during transit.
3.3 Inspection and Refund:
a. Upon receiving the returned product, we will inspect it to ensure it meets the return conditions mentioned in Section 2.
b. If the return is approved, we will process the refund using the original payment method, excluding any shipping or handling fees.
c. Refunds may take 14 days to reflect in your account, depending on your bank or payment provider.
4.1 The following items are non-returnable:
a. Consumable cannabis products, including flowers, pre-rolls, concentrates, edibles, tinctures, topicals, and similar products.
b. Any product that has been used, damaged, or altered from its original condition.
c. Items without proof of purchase.
Store Credit and Exchanges:
5.1 In cases where a return is not eligible for a refund, we may offer store credit or exchange options at our discretion.
Product Quality Concerns:
6.1 If you have concerns regarding the quality, potency, or effects of a cannabis product, please contact our customer service team. We are committed to addressing any issues and ensuring your satisfaction.
7.1 Our return policy adheres to applicable laws and regulations governing cannabis sales and returns in our jurisdiction.
Modifications to the Return Policy:
8.1 We reserve the right to modify or update this Return Policy at any time. Any changes will be effective immediately upon posting on our website or store premises.
If you have any questions or need further assistance, please contact our customer service team at herbalaspect.com/contact-us
Thank you for your understanding and cooperation.